FAQ

Frequently asked questions about business card printing

If you've got any queries about ordering our quality business cards and other stationery online, you may well find your answers here. But if you can't see the information you're looking for, or would like to run your business card ideas past our friendly businesscards.com.au team, please give us a call on 1300 782 338.

 

Where are we located? 

Australian owned and all printing produced at the factory in Glendenning NSW.

 

Do i get an invoice? 

Yes, invoices will be emailed to your registered email address after you have submitted your order online.

 

How do i know when i will get my order? 

We will email you and advise where your order is in production e.g pre press, you also receive an email once the order has dispatched. If you wish to receive your tracking number please email support@businesscards.com.au

 

Accepted File Format

We prefer all files to be submitted as PDF ready to print files with fonts embedded, bleed & trim marks.

 

 

What is Matt Celloglaze?

Celloglazing is a process whereby a thin sheet of film is adhered to the printed piece by a special machine that uses both heat and pressure to apply the coating it has finish look and feel like Laminate.

 

 

What is bleed?

Bleed refers to a colour, graphic, or image that needs print to the edge of the finished trimmed size. We are not able to trim right on the edge of the print, so an extra 3mm of image is needed past the trim size. This extra 3mm bleed area will be trimmed off the printed sheet. 
In contrast, a piece with no bleed keeps all the printed elements a minimum of (3mm) away from the edge of the paper on all four sides. Nothing is printed to the finished edge of the paper.
 

 

 

What is the trim edge?

A sheet with bleed is larger than its finished size. The "trim edge" refers to each edge of the sheet after it has been cut to its finished size. Any printed elements that extend beyond the trim edge will be cut off in the process of reducing the paper to its finished size.

 

Examples


 

 

File Preparation Tips

 

1) PDF files to be supplied with 3mm bleed, trim marks, fonts embedded, images to be a minimum 300 dpi and CMYK colour space.

2) JPG files to be supplied with 3mm bleed, trim marks, images to be a minimum 600 dpi, quality setting to highest and CMYK colour space.

Our preferred format is PDF


 

Colour Mode

 

Does your piece contain more than black colour? Files that contain colour text, artwork, or images must be saved in  the "CMYK colourspace" (Cyan, Magenta, Yellow, Black). Files submitted with elements in the “RGB colourspace” will need to be converted to CMYK. Note that converting RGB to CMYK will cause a colour shift.

 

Image Resolution

 

While your computer screen will display low resolution images well, when printed they will look rough, blurry and jagged if they are below 200dpi. For best printing results, a resolution of at least 300 dpi is recommend. Files with resolution lower than 300 dpi can be printed, but the results may be unsatisfactory.

 


Size 

Standard format size for business cards is 90 x 55 + 3mm bleed

Standard Letterhead Size is 297 x 210 + 3mm bleed

Standard With Comp Size is 210 x 99 + 3mm bleed

 

 

Methods of printing for each product

 

Business Cards – Printed in Digital CMYK

Letterheads & With Compliments– Printed in Digital CMYK.

CMYK Colour Printing (

Also called ‘process colours’) which is made up of using four separate ink colours: 

Cyan, Magenta, Yellow, and Black (CMYK)


 

 

Envelopes – Printed Offset with Black ink only.

Offset Printing in CMYK or Spot colour – printing plates are made, they are mounted on an offset printing press. Each sheet is printed using ink whether CMYK or a mixed spot colour.

This is the most accurate way of reproducing spot colours.

Digital Printing in CMYK – the image is digitally transferred to paper using lasers, positive and negative static charges and either dry toner or liquid suspended toner particles. No printing plates are used. This method is very economic for short print runs.


My colours don’t match to what’s on my computer screen?

When viewing your product on your computer, your screen uses the RGB colour space. This colour space is for transmitted light e.g. computer screen, television etc. We print with the CMYK colour space which is the reflected light e.g. printed matter. So there will always be a difference, you may notice that there are differences when you view your pdf of other people’s computer screen as well. All screens are different and even the brightness setting makes a difference.

 

 

 

How do I place an order?

1. Select Your Product. 

  • Select Product. Select your product from the Products menu, or by starting on the Home page of this site.
  • Upload Files. Click the Select button under Upload Files. Find and select the file you are sending us. If more than one file, use the other file upload buttons.


2. Click "Add to Cart"

  • Edit, Remove, Add Products.To edit a product (quantity, file attachments, etc.) in the cart, click the Edit link. To remove the product click the Remove link. To add more products to the cart, click the "Continue Shopping" button


3. Click "Proceed to Checkout"

  • Review Order Summary. At checkout, please carefully review your order summary again. Click the "Edit quantities or shipping options" link if changes need to be made.
  • Place Order. To place and pay for the order, click the "Submit Order and Pay with Credit Card or PayPal" button.
  • Pay Securely. A secure PayPal page will allow you to pay by credit card (or by using your PayPal account). You do not need to log in to PayPal to pay by credit card. 


How do I know I'm ordering the right product?
The Products page displays all the products we offer. Simply click on a product to view complete information about the product, including pricing. If you have questions about any product, please use the Contact Us.


How do I see the price before placing my order?
Our product pages provide instant pricing. The price is displayed automatically after you've selected your choice for the product.


Is your website secure for credit card payments? 

Yes. We use PayPal to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures. You can use American Express, Mastercard, or Visa without the need for a PayPal account. Alternatively, if you have a PayPal account you can use that instead.

 

When am I billed for my order?

The full amount of the order is automatically charged to your credit card at the time your order is placed.


Can you refuse my order?

Yes. We reserve the right to refuse an order at our discretion. We reserve the right to refuse orders which in our opinion contain offensive, indecent and improper material including those of an illegal nature or that infringe on the rights of any third party. Even if we print your order, under our Terms of Use, you (the Customer) accept full legal liability for the content of material processed and printed on your behalf and under your instructions. The link to our Terms of Use is at the bottom of the website.


What turnaround times do you offer?

The Standard turnaround time advertised for a product on this site is based on the typical number of days a print job is completed under normal circumstances, excluding Saturdays, Sundays and Public holidays. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature and other occurrences may impact our ability to meet the deadline.

Standard business card printing turnaround is 3 working days.

Standard stationary Items 5 working days.


Do turnaround times include shipping time?
No. The transit time for shipping is always additional to production turnaround. Please allow an additional 2 working days for delivery for SA, WA, NT & TAS allow for extra time.


When does production of my order start?
Production will start when all of the following are met: all print-ready artwork is uploaded, full payment is received.